The following steps happen ONLY if you’re ordering from Out of State.
Let’s talk about your build..
.Typically when you reach out via email, social media, text and more, we’ll discuss the details of your desired build with you. During that conversation we’ll cover dimensions, finishes, and any other specifics needed depending on the build.
After all the details of your build are decided, here’s what happens next: The order must be PAID IN FULL to get on our schedule. We’ll send you an invoice through Square via email, so we’ll need that. Major credit/debit cards accepted; sorry, no checks. We also include our Sales Agreement contract which goes over our policy. Intials /Signature are REQUIRED before payment. You can visit our Terms & Conditions for legal and more detailed information.
We’ll keep you updated through out the process via text message and will send pics and videos once the build is built and ready for paint/staining.
Shipping Costs
Shipping Costs are NOT included in the order. Shipping costs can vary along with the timeline. We typically setup shipping closer to completion. This is one of the reason, we don’t accept shipping costs at the time of purchase. We’ll provide two options we use for shipping and you can find that towards the bottom of our Shipping Page.
Refund Policy
ALL SALES ARE FINAL. This has always been our policy. No refunds, cancellations, returns ,exchanges or for any other reason.
If for some reason WE can’t fulfill your order, we’ll cancel it and fully refund you in 30 ( thirty) business days. (Monday-Friday)
For more information regarding our policy, all legal information can be found in our Terms and Conditon of Use
Time Frames
This is how long it takes to get to your order, build, curing and finishing. Shipping time is NOT included in the time frame. Your completion date starts the day you order plus the estimated time frame. It can be extended if you order around a vacation
Your build and it’s Character
No two pieces will be exactly alike. All of our wood is purchased through our local lumber yard and hardwood is also locally sourced. Our wood comes kiln dried and moisture is checked before using it for your build. We then plane, joint and sand each piece before applying any stain or paint. All pieces are made of primarily natural materials. As a result, on occasion, there can be changes in the color, possible cracks, some shrinking or bowing.Temperature in your home can also bring changes to your build. As with all wood, there still can be movement even after being treated or outdoor safe.
Please remember there could be minor imperfections, such as; knots, cracks, nicks, holes, dips, gaps, chipped wood, saw blade marks, natural wood stain marks, sap stain or glue stains. Our belief is that all these things add character, beauty and make each piece unique.
Distressed Furniture- Will have raw wood and stain show through. This technique is what adds character to the build to give it that rustic, old and distressed look
Stitch & Stain co 